Open e-mail to: Abuse@Cox.com

From: Excited Delirium
To: Abuse@cox.com (Cox Communications, Hampton Roads)
Date: Thu, May 8, 2008 at 6:29 PM
Subject: Abuse by one of your customers

One of your 'Hampton Roads' Internet customers:

David E. and [redacted] Zuskin
[redacted] Wood Haven Dr
Poquoson, VA 23662-1907
tel: (757) [redacted]-7441

...has been signing up my e-mail address to many unsolicited accounts resulting in a small flood of spam e-mails. Included below is an incoming e-mail that happened to include all the information that I needed to track him down. Please advise this customer to not conduct himself in this manner. Thank you. ...

[REDACTED]


Update:

From: Cox Abuse Tracking System
To: Excited Delirium
Date: Thu, May 8, 2008 at 7:11 PM
Subject: Re Abuse by one of your customers

Hello,

This is an automatic reply to confirm that your message has been received by Cox Communications Security (abuse@cox.net) describing an incident of alleged service abuse. Please note, you will only receive one response per day.

Cox Communications is dedicated to ensuring that its service is used in a manner that is consistent with the policies set forth in its Terms of Service Agreement and Acceptable Use Policy. Cox Communications takes all reported abuse complaints seriously, and will handle them in accordance with the above policies in a timely and efficient manner. Should we require further information regarding your complaint, we will contact you.

This may be the last reply that you receive regarding your complaint. Please do not, however, interpret a lack of response as a lack of action taken. Please be assured that if we find that a customer is in violation of the above policies, that we will take the necessary action to stop the activity in question.

Thank you for taking the time to contact Cox Communications.


Dave - your move. I'll remove this post if you ask nicely.


UPDATE: A couple of days ago, I finally got a reply from an actual human at Cox's Abuse Department and they asked for some specific technical details (which I helpfully provided). I guess that they must have had a quiet word with Mr. Zuskin as his silly spam efforts appear to have stopped. All that he has accomplished with his silly noobie-style attack was to waste a few hours of his time, a few minutes of mine (click 'Spam' a few times), and he put his own ISP account in jeopardy.

Thank you to the nice folks at Abuse@Cox.net/.com - a job well done. I appreciate your efforts.